FAQ
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02.
Frequently Asked Questions
Everything You Need to Know About Our Services, Support, and Technology
We’ve compiled answers to the most common questions asked by clients across Kenya, Africa, and global markets. If you have a question not listed here, our team is always ready to assist.
01.
General Questions
We provide cloud infrastructure, cybersecurity, co-location, communication systems, managed IT services, and productivity solutions for businesses across Africa and globally. Our goal is to help organizations operate securely, efficiently, and at scale.
We support SMEs, enterprises, NGOs, financial institutions, aviation teams, technology startups, government agencies, and cross-border businesses operating in multiple African countries.
Yes. We are headquartered in Nairobi, Kenya, and we support clients across East Africa, wider Africa, and international markets.
Yes. Depending on your service level agreement (SLA), we provide round-the-clock monitoring, incident response, and technical support.
Simple: Book a consultation, request a demo, or contact our sales team. We’ll help you identify the services that match your goals. Call us on +254703078000 or email us at sales@hynfratech.com
Cloud Services FAQs
We offer VPS/VMs(Virtual Private Servers/Virtual Machines) hosting, dedicated servers, private cloud (IaaS), storage-as-a-service, domains, VDI, and full cloud migrations.
We provide both options. Local hosting offers low latency for African users, while global hosting options support distributed or international operations.
Yes. We handle zero-downtime migrations for applications, data, servers, email, PBX systems, and everything in between.
Absolutely — including licensing, updates, and long-term support.
Our cloud services are secured with firewalls, DDoS protection, encryption, continuous monitoring, and isolated virtual networks.
03.
CYBERSECURITY FAQ
We support backup & disaster recovery, endpoint protection, MDR, email security, DLP, firewalls, MFA, and secure file sharing.
Through a combination of regular backups, encrypted storage, endpoint protection, email filtering, and continuous monitoring.
Yes — we assist with cybersecurity policies, audit preparation, access controls, backup standards, and regulatory alignment.
Yes. We deploy secure VPNs, MFA, cloud protection tools, and remote endpoint controls.
Yes — including phishing awareness, secure password practices, and safe email usage programs.
04.
CO-LOCATION SERVICES FAQ
Servers, storage arrays, networking gear, firewalls, PBX systems, IoT infrastructure, and custom hardware.
Full racks, half racks, 1U–10U slots, and custom cabinet sizes depending on your needs.
24/7 CCTV, biometric access, mantraps, environmental controls, alarms, and multi-layer authentication.
Yes. We assist with troubleshooting, cable management, reboots, installations, and maintenance tasks.
Yes. Our facilities are carrier-neutral, allowing you to choose any provider or multiple ISPs for redundancy.
05.
UNIFIED COMMUNICATION FAQ
3CX, VitalPBX, Microsoft Teams, SIP trunks, call centers, and custom VoIP deployments.
Yes. Our SIP and PBX solutions significantly lower call charges while improving reliability.
Absolutely — including softphones, mobile apps, reporting tools, and CRM integrations.
Yes. We support integrations for popular CRMs and custom applications.
Yes — ideal for cross-border operations or global teams.
06.
BUSINESS PRODUCTIVITY FAQ
Microsoft 365, Nextcloud/OwnCloud, automation platforms, workflow tools, and custom software.
Yes. We design workflows that eliminate repetitive tasks and improve team efficiency.
Yes — encrypted file sync using NextCloud / OwnCloud, permission controls, audit logs, and secure collaboration options.
Still Have Questions? We’re Here to Help.
Technology can be complex, but choosing the right partner doesn’t have to be. Whether you’re exploring cloud solutions, cybersecurity, co-location, or full IT management, our team is ready to guide you with clarity, honesty, and expert support.
Let’s talk about your IT needs and build the right solution for your business.
Contact Us for a Free Consultation
- +254703078000